Thank you for completing the survey, your feedback is greatly appreciated. Your Information My Account Number is My full name is My company name is My email is Survey Your Relationship With VOW: Question 1 - Tell us what prompted your last interaction with VOW? —Please choose an option—To query a deliveryTo query a returnsTo request a priceTo track an orderTo query a price fileOther, please state below Question 2 - On a scale of 1-10, with 1 being extremely negative and 10 being extremely positive, how did you feel about the outcome of your interaction prior to speaking with a VOW team member? —Please choose an option—12345678910 Question 3 - Prior to speaking with us, did you trust us to deliver the right outcome? —Please choose an option—YesNo Your interaction: Question 4 - On a scale of 1-10, with 1 being extremely negative and 10 being extremely positive, tell us how you felt during your interaction with VOW —Please choose an option—12345678910 Question 5 - On a scale of 1-10, with 1 being extremely negative and 10 being extremely positive, how well did VOW demonstrate our understanding of your business needs and respond quickly? —Please choose an option—12345678910 Your New CX Hub: Question 6 - Have we communicated the new CX Hub and how we support you effectively? —Please choose an option—YesNo Are there any areas of the CX Hub that you feel need clarifying ? Question 7 - Please share your thoughts around the automated query management system notifications you receive following your query request? Question 8 - Do you feel that the automated query management system notifications have improved your overall Customer Experience with your query management? —Please choose an option—YesNo Question 9 - The new VOW Self-Serve portal is launching in June, built with your business in mind, allowing you to be more in control of your transactions with VOW. Do you feel you will utilise this function to support your business? —Please choose an option—YesNo Your outcome and resolution: Question 10 - How could your interaction with VOW be improved? Question 11 - Tell us how you felt about the outcome from your interaction with VOW. Question 12 - On a scale of 1-10, with 1 being extremely negative and 10 being extremely positive, based on the outcome from your interaction, how likely would you be to think of VOW next time you have a business need? —Please choose an option—12345678910 Employee Recognition: Question 13 - We regularly reward our members of staff through our honours programme for notable innovation, efficiency and commendable achievements. Please share any special mentions below for any members of the VOW team who you feel have demonstrated true Customer Experience [wpgdprc "Please refer to our