Christmas Trading Arrangements 2018/19
We would like to inform you of our trading arrangements for the forthcoming Christmas and New Year period.
Following the successful management of the peak seasonal period in recent years, and to enable us to maintain these high service levels, the key dates for your attention are:
• Orders placed on Friday 21st December or over the Christmas period will be delivered on Thursday 3rd January 2019
• Wrapide: We will attempt to deliver orders placed on Friday 21st December up to midday on Monday 24th December, otherwise delivery will be made on Thursday 3rd January 2019
• The sales and customer service hub will close at 5:30pm on Friday 21st December, re-opening on Wednesday 2nd January 2019
• VOW’s head office in Sheffield will close at 5pm on Friday 21st December, re-opening on Wednesday 2nd January 2019
As is normal during the first few days of January we anticipate a significant increase in the volume of orders received and processed by our warehouses. We will of course ensure we have the necessary resources across all areas of our business; however we ask that if possible, to support the volume of orders being processed, please feed your orders through to us continuously throughout the day if feasible.
Whilst every effort will be made to ensure that the volume of orders does not adversely affect your delivery times, we may experience some delays and we would ask for your patience and support during the initial trading days in January.
Please do not hesitate to contact your VOW account manager or the VOW customer experience hub should you have any queries regarding these arrangements.
Thank you for your continued support during 2018 and we very much look forward to continuing our partnership into 2019.
Managing Director VOW